Essential Conflict Handling Skills for a Diverse Workplace
Tue Sep 1, 08:00 - Fri Dec 18, 08:00
Zoom room / Teams
ABOUT
Essential Conflict Handling Skills for a Diverse Workplace
Session 1 - (2 hours)
Introduction:
- Definition of conflict and assertiveness
- Causes of conflict
- Diversity in the workplace
4 legs of Assertiveness:
- Definition of Assertiveness
- EQ
- Developing Confidence
Homework – complete confidence exercises
Session 2 – (2 hours)
Communication to prevent conflict:
- Perceptions and Assumptions
- Stereotyping and Cultural Misunderstandings
- Listening under pressure
Preventing “Personality clashes”:
- Personality profile
- Shifting communication style for cooperation
Assertiveness skills 1:
- Submissive, Aggressive and Assertive behaviour and the concept of Power
Homework – complete assertiveness questionnaire
Session 3 – (2 hours)
Assertiveness skills 2:
- “Role plays” (scripted)
Conflict prevention tools:
- “I” language – speaking from your own perspective
- “OBEFO tool” – for ‘compassionate confrontations’
Conflict solving tools
- Problem solving
- Negotiation
Post course homework – complete the OBEFO tool based on a situation in your workplace.
To register with us, send email for the above training:
Learn & Lead