Efficiency & Empowerment: How technology is supercharging contact centres

ABOUT

CX Experts, supported by SaaS industry leaders Zendesk, ADA, SurveyPal, TymeShift & 1Stream, extends a warm invitation for you to join us at a unique knowledge-sharing symposium. This event is not to be missed and brings together technology partners who are supporting some of the biggest brands around the globe.

Agenda:

• Introductions
• CX Experts: What does good look like?
• Zendesk: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success and keep your business in sync
• ADA: Automatically resolve more support interactions with less effort in any language or channel. All from a single platform.
• Tymeshift: Modern WFM made for Zendesk. Beautifully simple scheduling, a forecast you can trust, and real-time reports to deliver better customer service
• Surveypal: The paradox of efficiency: How striving for short-term gains can result in long-term losses
• 1Stream: Enhance your Zendesk experience with a local telephone partner in SA
• Panel Q&A 

Timings:

7:30-8:00 - Registration & Refreshments

10:00-10:15 - Mid Morning Break

13:00 - Lunch & Networking

DIRECTIONS