Executive and Emotional Skills Workshop

ABOUT

WHY SHOULD YOU ATTEND:

Day in, day out, Executive Secretaries, PA’s and Office Administrators provide high level support for top executives. They work usually with very little supervision, anticipating needs and managing the day to day demands of busy and challenging workloads competently and often with little    acknowledgement or encouragement

This interactive and enjoyable training course seeks to develop and stretch the skill-set of EAs and PAs. This training course will help them to understand how to work with different leadership styles and at the same time develop the competence, confidence and mindset to achieve excellence and to recognize their value to their organizations.

COURSE OBJECTIVES:

At the end of the seminar, participants will be able to:

• Appreciate the value and importance of their role
• Use communication skills to their advantage and to the benefit of their organisation
• Develop effective communication skills, business letters, reports, minutes, run effective meetings, etc.
• Develop self-leadership and interpersonal skills to increase their management potential
• Run effective meetings
• Be more effective at managing their time and their Executive’s time
• Blend with the Executive Team, understand team dynamics and learn how to delegate
• Discuss problem solving and decision-making processes
• Learn to be assertive and not aggressive
• Apply stress management and emotional intelligence strategies in all interactions

TARGET AUDIENCE

• Executive Secretaries & Assistants
• Personal Assistants (PAs)
• Office Managers and Team Leaders
• Administrative Assistants and Co-coordinators
• Business Support Executives
• Events & Conference co-coordinators
• Project Assistants & Administrators